Marissa Salberg and Fiance Cole found out they will not be getting a photographer and videographer at their wedding due to Glasser Images' suddenly closing
BISMARCK, N.D. (KFGO) – The abrupt closure of a North Dakota-based photography business has left couples in a four-state area scrambling to locate wedding photos or find new photographers for upcoming nuptials.
The sudden closure has left customers Marissa Salberg and her Fiance Cole wondering if they will ever receive a refund.
“We booked them for photography and paid in full and last week and paid in full as of last Thursday and then found out Thursday night that they are shutting down and we are getting no refunds. I don’t know if we will even see a dime, but I would like to see the $4,000 on everything back,” explains Salberg.
Glasser Images owner Jack Glasser said that due in large part to COVID-19 the Bismarck studio “simply couldn’t keep up with our ongoing costs, debt repayment, salaries, rent and other business expenses.” He told customers in an email he cannot offer refunds.
The North Dakota Attorney General’s Office said it had fielded more than 170 complaints about the situation by Friday afternoon and was investigating.
Glasser’s attorney, Tim O’Keeffe, says he and Glasser will be talking to customers in the next couple of days. The company did business in the Dakotas, Minnesota and Colorado.
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